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Returns & Exchanges

  • Products may be returned within fourteen days of delivery for credit or refund*.
  • Maxim Office Group reserves the right to charge an administration/handling fee of 10% to any returns.
  • All returns must be accompanied by a Returns Authorisation Number. Please call 1800 25 35 35 to obtain. 
  • All Freight costs in relation to returns are at the Customers expense.
  • Claims arising from damage or loss in transit must be made in writing within 7 days of date of invoice.
  • *Custom manufactured, specially packaged, non-stock not included.

BTS Terms for Returns & Exchanges

All claims should be made by 14/02/2019 by contacting your Account Manager and requesting our Credit Request Application Form.

If goods prove to be faulty or damaged on delivery, they can be returned and a credit will be provided, with the exception of Non-Range products. If the school wishes to return any products, a re-stocking fee of 25% of the value of the goods returned or $10.00, whichever is greater, may be charged, unless due to our error. Credits will not be cash refunded to school but will show as a credit on account & will be redeemable by further purchases.